Privacy Policy

1. Who we are

Upscale Otago is a Dunedin-based digital marketing agency operated in New Zealand. This policy explains how we handle personal information when you visit this website, contact us or ask us about our services.

2. Information we may receive

Depending on how you interact with us, we may receive:

your name, email address, phone number and business details;
the service you are interested in and the contents of your enquiry;
information you choose to share in an email or during a conversation; and
basic technical information needed to operate and secure the website, such as browser, device and referring-page information.

Please do not send sensitive personal information through this website. We do not ask for it as part of a normal enquiry.

3. How we use information

We use information to:

reply to enquiries and provide information about our services;
prepare proposals, communicate about agreed work and provide support;
maintain, improve and protect this website; and
meet legal, accounting and fraud-prevention obligations.

The website currently opens your email client to send an enquiry to upscaleotago@gmail.com. We do not operate a server-side enquiry database through this form. Your email provider may process the message under its own terms and privacy policy.

4. Sharing and storage

We may share information with trusted providers who help us host, secure, communicate or deliver work, and with professional advisers where necessary. We do not sell personal information. Providers may be located in New Zealand or overseas and are expected to protect information appropriately.

We keep personal information only for as long as it is reasonably needed for the purpose it was collected, to manage an ongoing relationship or to meet legal obligations. We take reasonable technical and organisational steps to protect it, but no internet transmission or storage system is completely risk-free.

5. Cookies and third-party links

This website may use essential browser storage or cookies required by its hosting platform and may include links to services such as Instagram or email providers. We do not use this policy to cover third-party websites; check their policies before sharing information.

6. Your rights in New Zealand

Under the Privacy Act 2020, you can ask for access to personal information we hold about you and request correction if it is inaccurate. You can also ask questions or raise a concern about our handling of information.

To make a request, email upscaleotago@gmail.com with enough detail for us to identify the information involved. We may need to verify your identity before responding. You can complain to the Office of the Privacy Commissioner if you are not satisfied with our response.

7. Contact and updates